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30-Day Hassle-Free Return Policy

You have 30 days from the exact date of delivery (as confirmed by the carrier's tracking information) to request a return.

  • Eligibility Requirements: Items must be returned in their original, unused, and pristine condition, with all factory packaging and tags securely attached.

Issues with Damages, Defects, or Wrong Items

Please examine your package as soon as it arrives. Reach out to us within 48 hours if you encounter any of the following problems:

  • The product suffered transit damage.

  • You received an incorrect item.

  • There is a noticeable manufacturing flaw.

Our Solution: We will bear all return shipping costs and quickly process either a full refund or a direct replacement for you.

4 Simple Steps to Initiate a Return

For a seamless experience, please refrain from mailing items back before contacting us. Just follow these steps:

  1. Reach Out: Email our support team at haughuimin@gmail.com with your order number and a brief explanation for the return. (Note: Please attach clear images if reporting a quality defect).

  2. Get Approved: We will evaluate your request and issue a Return Merchandise Authorization (RMA) number along with step-by-step instructions within 24 hours.

  3. Coordinate Shipping: For qualifying returns, we will supply a prepaid shipping label or schedule a free courier pickup at no cost to you.

  4. Dispatch Your Item: Safely repackage the merchandise and drop it off with the designated shipping carrier.

How Refunds Are Handled

  • Processing Timeline: We conduct a quality check on all returned goods within 3 to 5 business days of arrival at our facility.

  • Payout Method: Upon a successful inspection, your funds will be routed directly back to the original form of payment used at checkout.

  • Expected Timeframe: Allow up to 10 business days for the credit to appear. If 15 business days have passed without the funds showing up in your account, please contact your bank or email us, and we will gladly supply a transaction tracking number.

Get in Touch

Should you have any further questions regarding our return or exchange policies, please do not hesitate to contact us:

  • Support Email: haughuimin@gmail.com

  • Reply Time: We pledge to respond to all customer inquiries within 24 hours during standard business days.